Returns and refunds

Last updated: November 2026

Return window

You may return the product within 30 days of receiving your order for a full refund of the amount paid.

Conditions

The product must be returned complete, in good condition, in its original packaging and with all accessories. Return shipping is paid by the customer unless the product arrives defective or differs from what was advertised.

Process

To start a return, contact us by email with your order number and the reason for the return. We send return instructions within 48 business hours.

Refund

Once the returned product has been received and inspected, the refund is issued to the original payment method within 5 to 10 business days, depending on your bank.